Fast and safe delivery is important to us, so we work hard to ensure that your order is delivered to you in the shortest time possible.
All our orders are made to order by a team of just me. Please allow 1-2 business days for your order to be designed and sent to production before we ship.
Delivery Options
We use both Australia Post & Sendle for general delivery, and postage costs vary based on product weight, which will be calculated at check out.
Australia Post express delivery is available simply check this option at the checkout
Personalisation Timescales and Design your own doormat
Some of our products take longer to personalise than others, like our design your own doormat, but we will do our best to contact you within 5 working days after your order is confirmed.
As each product has its own individual dispatch time, they are usually sent directly to you via Australia Post or a specialist courier as soon as they have finished production. This means that your order arrives quicker! We don’t like waiting either.
I am sending this as a gift. Will my recipient see the price?
Prices are not disclosed. We know you don’t want your recipient to see the price, so we don’t dispatch any orders with prices. You will receive an invoice to your designated email after you have submitted your order.
Alternatively, you can login to your account and view your orders and invoices there.
Can I send the gift directly to the recipient? Will they know it’s from me?
If you’d like to send your gift directly to the recipient, you can add their address as the delivery address in the checkout, and we’ll post the item to their house.
Most of our orders are sent with a delivery note inside your parcel, however, it’s not a gift message.
The delivery note is printed with the contents of the parcel, the recipient’s details, and the sender’s details. Prices are not disclosed in the delivery note.
Do you ship internationally?
Currently, we only ship within Australia and New Zealand.
I gave you the wrong delivery address, can I change it?
Mistakes can happen! If you wish to change the delivery address help us help you by getting in touch with the Personalised Doormats team as soon as possible so we can change the address before the order is processed.
Unfortunately, if your order has already been dispatched it becomes a little trickier but we will always try our best to get it rerouted. We can not make any promises here because if it has already arrived at the listed address then it may be too late.
I ordered a few products but I’ve only received some of them; where are my other gifts?
If you have purchased multiple items and have only received part of your order don’t panic!
We try to consolidate as many products into the same delivery as possible but if an item takes longer to personalise we may send the items in separate parcels to save you waiting any longer then you have to.
Where is my order?
You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items are ready we will send you an email to let you know your order is safely on its way.
If your item has been sent with tracking, you will have received an email with the tracking code and link. Remember to check all your email folders, including Junk.
The delivery date for your order is heavily dependent on our courier service Australia Post. We have added Australia Post delivery times below so that you have an idea of when to expect the postman.
- Standard Delivery – estimated delivery time is between 2 to 6 working days
- Express Delivery – estimated delivery time is between 2 to 3 working days
If a few extra days have passed and your order has not arrived, it’s worth checking with your local post office. I know they say an attempt was made but “missed delivery” cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along
If you are still out of luck, then please get in touch with us. We are more than happy to help!
Can’t find anything that relates to your query?
Please email us at orders@personaliseddoormats.com.au