FAQ

Please place under a covered area and not directly exposed to rain/water. To clean your mat just give it a little vacuum and a shake.

How long does my order take?

Fast and safe delivery is important to us, so we work hard to ensure that your order is delivered to you in the shortest time possible.

All our orders are handmade to order by a team of mums.

Please allow 2 weeks for your order to be painted before we ship

Be aware that at RUSH times - Christmas, Mothers Day, Fathers Day and COVID-19 it can take 3 weeks before your order is shipped.

Design your own doormat

Great! Your designing your own doormat. Please send an email to christie@personaliseddoormats.com.au with your ideas on a design and your order number we will contact you when your order has reached the top of the queue!

Where is my order confirmation?

You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items are ready we will send you an email to let you know your order is safely on its way. Please check your junk and spam folders as our email may be in there.

Can I send the gift directly to the recipient? Will they know it’s from me?

If you’d like to send your gift directly to the recipient, you can add their address as the SHIP TO address in the checkout, and we’ll post the item to their house without the invoice.

Remember to select either gift wrapping or a gift note if you want them to know it's from you.

Christmas 2020