Xmas 2021 cut off dates. Australia Post $10.00 last date to order is 1st December 2021. Aust Post EXPRESS $20.00 Last Date to order is the 12th December 2021

FAQ

FREQUENTLY ASKED QUESTIONS

  • How long does my order take?

Fast and safe delivery is important to us, so we work hard to ensure that your order is delivered to you in the shortest time possible.

All our orders are made to order by a team of mums. 

Please allow 1-2 weeks for your order to be made before we ship

Be aware that at RUSH times - Christmas, Mothers Day, Fathers Day it can take 2 weeks before your order is shipped, so please be patient with us!

 

  • Where is my order confirmation?

You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items are ready we will send you an email to let you know your order is safely on its way. Please check your junk, promotion and spam folders as our email may be in there.

 

  • Can I send the gift directly to the recipient? Will they know it’s from me?

If you’d like to send your gift directly to the recipient, you can add their address as the SHIP TO address in the checkout, and we’ll post the item to their house without the invoice.

If you want a gift note sent to your recipient, simply send us an email with your note to orders@personaliseddoormats.com.au

 

 

  • How to care and clean your COIR Doormat

Made of natural coir/coco (coconut husk) fibres with a Latex backing (PVC) keep each mat in place.

Each doormat has multiple layers of premium UV paint and sealed with a UV/water resistant sealer.
These doormats are a renewable and natural product and therefore; not meant to last a lifetime and are designed to be more of a decorative item.

We recommend a covered entrance and keeping the doormat dry, away from any rain and sheltered from the sun. As the doormat is made of natural coconut husk fibres water will cause the doormat to swell and shed.

The natural coconut fibres in your doormat will shed, we do recommend giving them a shake or a quick vacuum every week or so, to loosen excess debris.

If it becomes saturated with water, the coconut fibres will change colour and hold the water, you can hang it to dry for a few days.

 

 

  • How to care and clean your Fabric Doormat (Roll away)

Made of 100% polyester fabric top and a PVC backing.

We recommend a covered entrance indoors, however we have customers who have placed their doormat outside with great success!

Just ensure you keep the doormat dry, away from any rain and sheltered from the sun. We do recommend giving them a shake or a quick vacuum every week or so, to loosen excess debris. If you wash in the washing machine, the backing of the mat may separate from the top layer so we do not recommend this.

 

  • Design your own doormat 

Great! You're designing your own doormat. Please send an email to christie@personaliseddoormats.com.au with your ideas on a design and your order number we will contact you when your order has reached the top of the queue! 

  • Can’t find anything that relates to your query?

Call us on 0414 181 574 Monday to Friday, 9 am to 5 pm.

If you prefer, please email us at orders@personaliseddoormats.com.au

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