FAQ
FREQUENTLY ASKED QUESTIONS
- How long does my order take?
We ship within the Australia post, Couriers Please, Aramex, and TNT networks and choose the fastest method available for each order.
Please allow 1-2 days for your order to be made before we ship.
For updates on Australia Post (we are posting from NSW) please click link here
https://auspost.com.au/service-updates/domestic-delivery-times
For any updates on Aramex and Sendle please click here.
https://www.aramex.com.au/our-services/service-updates/
- Where is my order confirmation?
You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items are ready we will send you an email to let you know your order is safely on its way. Please check your junk, promotion and spam folders as our email may be in there.
- Can I send the gift directly to the recipient? Will they know it’s from me?
If you’d like to send your gift directly to the recipient, you can add their address as the SHIP TO address in the checkout, and we’ll post the item to their house without the invoice.
We currently cannot send a gift card to the recipient, but we can add a note to the bottom of the packing list that your recipient will see.
- How do I care for my COIR Doormat?
Our Coir doormats are decorative items and made of natural coir/coco (coconut husk) fibres with a Latex backing (PVC) to keep each mat in place.
Each doormat has multiple layers of premium UV paint and sealed with a UV/water resistant sealer.
These doormats are a renewable and natural product and therefore; not meant to last a lifetime and are designed to be more of a decorative item.
We recommend a covered entrance and keeping the doormat dry, away from any rain and sheltered from the sun. As the doormat is made of natural coconut husk fibres water will cause the doormat to swell and shed.
The natural coconut fibres in your doormat will shed, we do recommend giving them a gentle shake every week or so, to loosen excess debris.
If it becomes saturated with water, the coconut fibres will change colour and hold the water, you can hang it to dry for a few days.
- How do I care for and clean my Fabric Doormat?
This mat is made of 100% polyester fabric top and a PVC backing. This mat is very durable and does not require a lot of care. We recommend gently shaking your mat or vacuuming regularly to loosen excess debris. If the mat becomes dirty simply hose it off and leave to dry. We do not recommend washing in the washing machine.
- What's this mark on my coir doormat?
Our coir doormats are made from natural coconut husks. Being that it is a natural product you may find some imperfections on your doormat, such as light or dark spots, a knot of hair or even some clay that is used to help bind the husks together. These will in no way affect the life of your doormat and it just means that your doormat is different just like us. Rest assured we do check each and every doormat and if one has too many faults we don’t use that doormat, we recycle it.
- I have my own design, can you print it on one of your doormats?
Please send your design to orders@personaliseddoormats.com.au together with any comments or ideas you may have. We will contact you within 24 hours to let you know if it is possible. We may also offer some suggestions around the suitability of certain colours and offer some alternatives based on our knowledge about which colours print better on a doormat.
- Can’t find anything that relates to your query?
Please email us at orders@personaliseddoormats.com.au and we will respond promptly.